Showing posts with label Better Manager. Show all posts
Showing posts with label Better Manager. Show all posts

Tuesday, 12 November 2013

10 Ways To Become Better At Your Job Today

With a still-shaky recovery, tepid hiring and continued stagnation in many workplaces, employees have a tough time feeling inspired to extend any extra effort . But if you can improve your job performance, you will put yourself in a good position to climb up the ladder should an opportunity materialize, or to move to a totally new job, in case you hear of an opening at another company.



What’s the best way to become better at your job? We’ve run a number of stories with advice about improving job performance. After looking over those pieces and brainstorming with Forbes Leadership Editor Fred Allen, I’ve put together ten tips that should help you get ahead in your current role.

First, get organized. 

With the onslaught of email, texting, tweeting and everything else, it can be challenging to stay on top of your workload. We ran this story about conquering your email inbox, which recommends a system of prioritizing urgent items, dealing with short requests quickly, deleting junk and putting less pressing matters on a to-do list. One more tip: Consider imposing some discipline on email interruptions. Check your inbox once a half hour or once an hour, to give yourself time to complete tasks that require concentration.

Second, stop trying to multi-task. 
In 2009, a group of Stanford researchers released a study that showed how people who do heavy multitasking, keeping up several email conversations at once while texting, jumping from one website to the next and trying to work at the same time, do not pay attention as well as those who maintain a more streamlined work flow.

Third, put yourself in the mindset of your boss. 
We’ve run several stories about dealing with difficult supervisors. The most effective strategy: Empathize, and discover your boss’s style, so that you can imagine what he or she is looking for in an employee. We ran this piece about dealing with a younger supervisor, this story about a series of questions you can ask your boss, which will help you get to know her (what was her previous job? what are her career aspirations?), this story about dealing with a lousy manager (set an agenda, don’t yell back), and this piece about managing up a difficult boss (treat him like a difficult client). The overarching lesson: figure out your boss’s style and orientation and try to stay one step ahead.

Fourth, forge strong relationships with colleagues outside your immediate area of responsibility. 
In his best-selling book Getting More: How To Negotiate to Achieve Your Goals in the Real World, Wharton Business School professor Stuart Diamond notes that “companies, even small ones, can be very political places.” Diamond recommends allying with people who can help you, including employees who have been there a long time and who may be overlooked by others, those who work in human resources, staffers in the information technology department, even security guards and cleaning staff who have probably absorbed much more about your firm than you realize. Diamond calls it “building your own coalition.”

Fifth, focus on listening. 
Listen to your boss of course, but also pay close attention to your colleagues and subordinates. At work we often feel like we have to perform by doing verbal gymnastics, but listening closely to what others say can be even more useful and can garner more appreciation from co-workers.

Sixth, try getting in early. 
Even 15 minutes can make a difference. If you can swing an early arrival, you will get a step ahead of the day’s tasks. You can even reward yourself later with a longer lunch break or a departure for home that comes earlier than usual.

Seventh, make sure you give yourself genuine down time. 
We ran a piece on the importance of vacation. That means time away from the office when you don’t check work email or let yourself think about the next project. It can give you a sense of control, of purpose, it can shake up your perception of time, offer the space to expand cultural horizons and allow the kind of relaxed break everyone needs to refuel.

Eighth, once you’ve refueled, aim for clarity and precision in everything you do at work.
If an email won’t convey the subtlety of your decision to push for a colleague’s ouster, then pick up the phone or visit in person.

Ninth, do plenty of research and preparation before you undertake any task.
Don’t take up your boss’s time before you’ve performed plenty of legwork. Prior to a meeting, rehearse your strategies and objectives.

Tenth, try some humility.
Most career advice seems to encourage relentless self-promotion. But Orville Pierson, author of The Unwritten Rules of the Highly Effective Job Search, says it’s better to avoid strings of hyped-up adjectives and instead to describe your accomplishments simply, without embellishment.

Monday, 4 November 2013

How CEOs Can Beat The Clock: 5 Tips From HP's Meg Whitman

When you’re running a company like Hewlett-Packard HPQ -0.58%, with $120 billion in revenue and operations in more than 100 countries, there’s never enough time to get everything accomplished. But HP’s chief executive officer,Meg Whitman, has developed a wide range of ways to beat the clock.



Having also run eBay in the late 1990s, when it was a tiny, fast-growing enterprise with just 30 employees, Whitman has a keen understanding of the special challenges that entrepreneurs face. Here she shares five helpful tactics for entrepreneurs who are short of time — and unseasoned when it comes to time management.


1. Concentrate on your strengths. 

“I try to figure out what I’m uniquely good at–and surround mysel f with people who are really good at what I’m not good at. My partnership with former eBay CTO Maynard Webb was perfect–one plus one equaled seven. At HP, Bill Veghte, the COO, and I have a very good complementary partnership. Having grown up in the enterprise, he knows it incredibly well and is deep from a technology perspective. I’m very good on strategy, market segmentation, communications and leading the charge.”

2. Recalibrate your priorities weekly.
“I constantly check the to-do list. Every Sunday night I ask myself, What do we have to get done? What did we think was important last week? What can go away? If an old priority isn’t so important anymore, but a new one is, how are we going to get there from here? With my calendar on my laptop I go out three or four months–and work backwards from there. That’s helpful. It’s very iterative.”

3. Walk away from gridlock. 
“If we’re off on a really bad tangent, I’ll hand a project back to the team. Even though there is a piece of me that thinks, ‘If I spend another five hours on this I’m sure I could make a difference.’ I’m always looking for the right person to solve a problem. I only have so much time.”

4. Next ! 
“I keep meetings under control because I’m literally scheduled back-to-back from 9 a.m. until 6 p.m. That’s a natural forcing function that prevents things from running over.”

5. Measure the right things. 
“We spent quite a bit of time asking, ‘What are the things we need to measure?’ Customer loyalty, on-time product launches, percentage of volume through the channel, average selling prices, attach rates of software to hardware and so forth. The result is the dashboards we’ve developed. I get them once a week, and they’re pretty helpful because, as the old adage goes, you focus on what you measure. They serve as early-warning indicators, too: If you start to see some things going south, then you can get in front of them. It’s a road map that will really help us run the company.”

Friday, 9 August 2013

Effective Leaders Build Success-Driven Teams: Lead With Three C's

Recently, I asked myself a serious question about my career: "Is it professionally healthy to remain a boss, or is it time to stand up and be leader?"

After a deep discussion with some coworkers, a colleague gave me a chart which described the traits of a boss versus a leader. It was a brief diagram, and yet its impact on me was strong. It led me to the conclusion that personally, I had experienced my fair share of good bosses; however, my interactions with great leaders were far and few between. Therefore, I decided it was time for me to stand up and position myself as a leader.

Leaders noticeably emit an attitude which allows them to build success-driven teams. They coach, demonstrate, develop and give credit. Most importantly, they lead with the understanding that there is no "I" in "team." As a result, professional women climbing the ladder of success must distinctly decide to strive with guidance in mind in order to gain the best results.

Under the governance of the few true leaders I worked with, I had a greater opportunity to flourish professionally. So, to start your journey on ditching the "boss" mentally and adopting a leadership attitude, apply the "Three C's" to build success driven teams:Collaborate, Cooperate and Coordinate.















Collaborate -- Don't Dictate
Leaders, personally and professionally, gain more by the applying the method of collaboration. Leaders coach and develop success-driven teams by creating a space where individuals can collaborate collectively to share ideas. Collaboration fosters engagement. It is important to allow others to feel they are an integral part of a process. When they do, a greater sense of value within the organization achieved. Essentially, everyone has the ability to add value to an organization, but the strategy rests in the hands of the "leader" to foster collaboration that builds success-driven teams.

Cooperate -- Don't Rely on Authority
Leaders must understand success is not gained with an "I" attitude. Instead, true success is multiplied when a "we" is engaged. When the team is collaborating in idea sharing, cooperate, and don't let your position go to your head. Again, your team is a reflection of you. Everyone has a voice and regardless of title, everyone deserves to be heard.

Coordinate - Don't Confuse
As a leader, it is important to share your vision clearly. Communicate your ideas with direction openly and at all levels to ensure full comprehension. Additionally, confirm your message is consistent and clarify the "gray areas" that may throw your team off track. Your team cannot garner success if they are confused.

In Level Three Leadership: Getting Below the Surface, author J.G. Clawson indicated effective leaders understand the necessity of connecting with individuals at all levels within an organization. Therefore, ask yourself...
  • Am I commanding outcomes without gaining results?
  • Do I take credit for all achievements?
  • Do I exert leadership qualities with authority?
If you answered "yes" or raised an eyebrow and sighed "maybe," then take some time to reexamine some of your results and consider restocking your methods with more leadership directives.

So, all this is to say, as professional women climbing the ladder of success, make sure you stand out in comparison to the rest. It is acceptable to be a boss, but admirable to be a leader. For some, we already are in the leadership role in which this may prove beneficial for continued success.

Saturday, 20 July 2013

Throw Your Old Plan Away: 6 New Ways To Build Leadership Development Into Your Job

Every leader I know is extremely busy getting their job done. At the same time, they also realize that investing effort in their own leadership development is good. The problem is that when faced with a choice, work seems to always trump personal development. Everyone runs fast and hard, and personal development is put off as executives wait and hope for a break in the schedule.’ll argue that this is a false dichotomy. First, work and development should not be seen as competing activities. Here’s the reason to combine them: Doing one can accomplish the other. You can make your daily job into a practical leadership classroom and laboratory. If you choose to do this, you can constantly improve your leadership skills while getting your job done. That, in turn, benefits your organization, your working associates, and most certainly, you.

Here are some specific ways you can bring your personal development and your job closer together:

1. Learn new information. 

There are bodies of information that are highly relevant to your job. It may be the latest trends in the industry or some new technology. It could be about competitors. Or it may be technical information that would make you more knowledgeable about your company’s products.

2. Build new relationships. 
This might involve people external to the organization, such as suppliers, customers, those in academia or other parts of the business community. Or it could be your relationship with other department heads, or with various staff functions within your organization.1. Learn new information. There are bodies of information that are highly relevant to your job. It may be the latest trends in the industry or some new technology. It could be about competitors. Or it may be technical information that would make you more knowledgeable about your company’s products.

3. Organize colleagues who share a common interest. 
This may be a mutual interest in a new product or project. It may be a group interested in a specific subject matter such as strategic planning. It could be a group dedicated to increasing diversity within the organization. Many organizations have groups of women leaders who meet to further the role of women in the organization.


4. Take time to plan and review your day.
Some leaders set aside the first 15 minutes in the morning to note the tasks to be accomplished in that day. Others do that as they commute to work. Then they finish the day by reflecting on what went particularly well and where they could see ways to improve their performance. Others use the commute home to reflect on what went well and how conversations or meetings could have gone better.

5. Create new feedback mechanisms for yourself. 
We know there is great power and value in leaders seeking feedback from those they work with. It strengthens the organization and it makes their leadership better. It may be as simple as Ed Koch, the former mayor of New York, asking “How and I doing?” or team building sessions that allow a group to reflect on how well it functions. New feedback mechanisms may also involve getting information from groups you typically don’t get feedback from, such as staff groups or people in other divisions of your company.

6. Restructure your job. 
 As a manager you have the choice of doing certain things yourself or delegating to others. You can put more emphasis on one activity and less on another. You can elect to take on a task because you want to learn and understand it better as a part of your development.

70/20/10
Combining development and work makes even more sense if you believe the long accepted maxim that there is a 70/20/10 formula that applies to leadership development. (That formula suggests that 70% of what you learn about leadership comes from on-the-job experiences. Coaching from your boss and others gives you the next 20% and the final 10% comes from formal class-room development.) While those exact numbers can be debated, most would say it is directionally correct. Why, then, do organizations spend virtually no time trying to gain a higher return from the 70%, a minimal effort on the 20%, and focus most of their resources on the 10%? Willie Sutton, the bank robber, explained that he robbed banks “because that’s where the money is.” Willie’s statement is humorous, but he makes a valuable point. Applying that primitive logic, it becomes more obvious that you receive a much greater benefit from the time, energy and effort you spend building development into your job than on the time you spend on anything else. For example, job related feedback from a 360 degree instrument is a powerful tool to help combine development with work. Like Willie, you should focus your effort directly on the largest payoff at hand.

Tuesday, 14 May 2013

Listening To Your Inner Voice Makes You A Better Manager

Some of the best advice we have all got — be it while making big personal decisions or making critical business decisions — is the same: Follow your inner voice. Most of us have heeded that counsel, yet if we were asked to list the elements that enable better decision-making, we would cite experience, research, data, even polls — but never our inner voices.

Logic precedes sixth sense because the known outnumber the unknown. When the reverse was true, people counted on extra-sensory cues to lead their lives. As our world enters an age of uncertainty, with economics, politics, and society all undergoing upheavals, the unknowns are beginning to increase in velocity and volume.

I wonder if we should try to re-ignite, particularly at work, the extra-sensory cues that once helped govern our lives. Managers struggle to make the right decisions today as they execute complex projects in short time frames, choosing from a vast number of possibilities, some of which they have never before encountered. No wonder only one in two managerial decisions is estimated to be useful!

Recent data suggests that intuition provides extra sensory artillery that helps integrate thoughts, thereby enabling better decision-making. For instance, Tel Aviv University's Marius Usher found that when people made choices based only on instinct, they made the right call up to 90% of the time. Other researchers have estimated that 80% of successful CEOs have an intuitive decision-making style.

The question isn't whether rational reasoning is better than intuitive decision-making; it's how both can be combined for optimal results. The process of integrating intuition into our work lives starts by asking three questions:

Do you acknowledge your gut feelings? When you look at a situation, the inner voice you hear is your mind's Big Data-based response. Do you heed it? Or do you brush it away? As Carl Jung argued, intuition isn't the opposite of rationality, but instead, a sophisticated way of chunking data or connecting dots subconsciously based on experiences or sixth sense. Keep it aside, ruminate on it, and use it only when data leads you to a dead end.

Do you encourage intuitive thinking? At a sales review, I once saw a territory rep say: "I have a feeling this vertical is about to take off..." His manager immediately cut him off with an embarrassed: "No one wants to hear about your feelings. Where is your Excel file?" However, feelings-based statements can provide a wealth of information that spreadsheets won't, so managers need to be open. They should regularly ask for off the data, off-the-record views, and integrate those inputs into decision-making.

Are you open to the messages that your mind sends out randomly? The unstructured sporadic thoughts that your mind broadcasts can hold useful cues, so you should practice the art of acknowledging them.

In a recent post, Purnendo Ghosh, a professor of science and religion, made the case for intuition eloquently: "When you consider that we human beings have a history extending 80,000 years, and our present form of rationality and intellect may be only about 2,000 years old, we need to recognize that non-rational elements have also guided our development and destiny."

I'm curious. Does anyone disagree?